August 9, 2020, 7:30 am
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How to Deal with Difficult People

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Have you been to Starbucks lately? Walking through the doors, what do you see? Different personalities behind the counter filling the coffee shop with life, right? You might even wonder why the atmosphere isn’t chaotic with such an assorted group. Instead, you see different people cooperating with one another with ease, maybe even appreciating working together. Most of the time, you can’t even tell who’s in charge because the store manager blends in with the staff. Is this a product of Starbucks culture or something else? It seems genuine and not fake.

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ABOUT THE AUTHORS:

Drs. Travis Bradberry and Jean Greaves are the authors of the best-selling Emotional Intelligence 2.0 book. They are the founders and CEOs of TalentSmart Inc., USA. TalentSmart is the world's leading provider of emotional intelligence tests, emotional intelligence training, and executive coaching. 


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