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Mastering EQ Level 1
Written by Author   
Monday, 07 November 2011 21:35

Mastering Emotional Intelligence Certification Level One


Being successful in today's workplace depends significantly on our ability to understand and effectively manage emotions in both ourselves and others.

The truth is everything you do sits on emotions and feelings. Everyone you work with has feelings and emotions. They are interwoven with everything you think, do and say each day on the job and throughout your life.

So, it does not matter who you are and what you do. The more successful you want to be, the more Emotional Intelligence (EQ) you must have. There is no other way.

While IQ and technical competence will always define who can assume a given role, such competencies rarely, if ever, predict who will emerge as a "star performer."

EQ predicts work performance across a range of occupations and becomes more predictive of performance. With this being the case, EQ has become the "New Yardstick" by which employees, managers and leaders are measured.

The good news is that emotional intelligence can be readily learned and developed.

Here's What You Will Learn:

  • Discover what emotional intelligence is and why it matters in the workplace.
  • From the Emotional Intelligence Appraisal results, understand your current level of emotional intelligence (strengths and weaknesses), and know where to focus on developing your EQ skills the most.
  • Pinpoint the emotional intelligence strategies that will help you improve your lowest EQ scored skill and enhance your relationships with people immediately.
  • Explore the four EQ skills in action: Self-Awareness, Self-Management, Social Awareness, Relationship Management and understand how chronologically each skill is applied, integrated and weaved together to help you manage your emotional intelligence with people.
  • Learn how to recognize specific behaviors that are holding you back and getting in the way of your success with people.
  • Broaden your awareness of the role of your emotions in your job that will help you enhance relationships with others.
  • Understand how to use emotional intelligence that will help you to respond to challenges more effectively and make better decisions.
  • Learn to become aware of your emotions and tendencies that opens doors for you to manage more effectively.
  • Learn how to become aware of others’ emotions, including unspoken cues that will enable you to influence, build and deepen relationships more successfully.
  • Discuss real-world examples and experiences, what works, what doesn’t, and what to do next time.
  • Complete your own EQ Development Plan to include one EQ goal and specific EQ practice strategies that will help you achieve this goal.
  • Test your emotional intelligence a second time to measure your progress.


Before the course commences, you will be invited to complete an online emotional intelligence assessment. In just 10 minutes, the test delivers scores for the key components of emotional intelligence. The test uses proprietary methods developed by experts in psychological assessment who researched millions of responses to ensure the test is both quick and accurate.

Results bring EQ to life in an unlimited e-learning program featuring our proprietary Goal-Tracking System™, EQ lessons, and retest.

Features include: 

  • Blockbuster Actors: Watch clips of your favorite actors bring emotional intelligence to life!
  • Goal-Tracking System: Share your profile and track your progress online.
  • Easy Report Access: Scores are easy to download and print, and the e-learning never expires.
  • Strategy Suggestions: Analyzes your scores to pinpoint the strategies that will increase your emotional intelligence the most.
  • Free Retest: Test yourself twice and see your emotional intelligence improve.

Continuous Improvement:

TalentSmart has built a global eLearning portal to help you continue learning after the training. This is supported by videos and lessons designed to help you develop your emotional intelligence skills. The Emotional Intelligence Action Plan will help you to focus your efforts more effectively as you explore, learn and apply the EQ strategies provided.

When you increase your EQ, the natural benefit from the effort is an increase in many other critical management skills that are important to the organization.


This course will be conducted through mini-lectures, interactive activities, games, role play, group discussions, case studies and online EQ (ME) Appraisal. Prework is required.

Who Should Attend:

Mastering EQ Level 1 is suitable for all levels who wish to effectively manage one’s own Emotional Intelligence in dealing with others.


This program is facilitated by TalentSmart and ICF certified Coach.

Duration & Course Fee:

1-day at $595 per participant.


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