Discovering EQ at Workplace, Level 4 (WSQ)

Overview

Being successful in today’s workplace depends greatly on our ability to understand and effectively manage emotions in both yourself and others. Whether you are aware of them or not, emotions are interweaved with everything you think, say, and do each day on the job, and throughout your life.

Research shows that Emotional Intelligence (EQ) is a separate intellectual capacity. With this being the case, EQ has become the new yardstick by which employees and leaders are measured.

We use a structured WSQ framework to demonstrate how you can learn EQ quickly and effectively and to apply it in your workplace.

Features & Design

• Assess own level of Emotional Intelligence in one’s dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives.
• Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals and exercise flexibility and adaptability in dealing with them.
• Apply Emotional Intelligence to guide one’s thinking and actions and to influence and persuade others to achieve a win-win outcome.
• Uphold integrity in all business dealings and take responsibility for what has been committed to others that are in alignment with organisational goals.

Benefits & Outcome

• Differences between IQ and EQ, and how they complement each other at the workplace
• Importance of emotional intelligence as an individual contributor, and especially being a manager or team leader
• Competencies such as self-awareness, self-management, social awareness, and relationship management relating to Emotional Intelligence
• Know the types of assessment tools and methods used to assess self and others’ emotional intelligence
• How to develop your own emotional intelligence via a 6-month action journey
• Ways that different cultures and backgrounds of others affect one’s emotions in your workplace
• Benefits of applying Emotional Intelligence in a business context to achieve business goals and objectives

Action Plan

We have designed an e-learning portal to help you continue learning after the course completion. This is supported by videos and lessons designed to help you develop your emotional intelligence skills. The action plan will help you to focus your efforts more effectively as you explore, learn and apply the emotional intelligence strategies at your workplace. The action plan reinforce participant’s learning and development to justify your return on investment (ROI).

Delivery

This 2-day course is facilitated on-site or virtually through a TalentSmart expert facilitator. It will be conducted through interactive activities, group discussions, case studies and online EQ assessment.

Who Should Attend

This course is suitable for all levels who wish to effectively manage one’s own Emotional Intelligence in dealing with others. Attendee must be able to understand, speak, read and write English at level 4 of the Employability Workforce Skills and Qualification Workplace Literacy.

Course Information

This is a government project funded by SkillsFuture Singapore. All Singapore citizens and permanent residents are entitled to funding up to 90% of the full course fee.

Course Title 1: Discovering EQ @ Workplace (In-person)

Course Code: CRS-Q-0026523-ES

Course Validity Period: 28 Nov 2014 – 12 Mar 2023

Course Duration: 16-hours

Course Fee: $695.00 each (Up to 90% funding)

Course Competency: Level 4

Course Fee Funding: Read More

Course Fee Invoice: View Sample

SFC Claimable Amount Invoices: View Sample

Registration Process: Read More

Course Delivery: TalentSmart Singapore Pte Ltd

SFC Funding for Individuals

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skills Future Credit website www.skillsfuture.sg/credit  to choose from the courses available on the Skills Future Credit (training exchange) course directory.

Some Participants Feedback

• Very useful to learn more about one’s self. You may not know those things till you come to the course. — Physician, TTSH
• Great learning experience and worth your 2 days away from the office with this WSQ course. — Director, MOHH
• I have no doubt that this is one of the most professionally designed WSQ EQ course. — HR Manager, AXA
• A ‘must attend’ workshop. — Radiologist, Farrer Park Hospital
• Creates a lot of Self-Awareness. Able to address all EQ questions knowledgeably. — Cabin Crew Trainer, Singapore Airlines
• I learned to manage myself and build a good social relationship. — Lecturer, Singapore Polytechnic
• I will recommend my Human Resources to send more people to the course. — IT Director, Jurong Port
• Very engaging, can relate to the workplace, give real-life examples. — HRD Manager, EMAS Offshore
• I already see the great value this particular program can help bring to an individual. — Manager, Raffles Hospital
• Lots of self-reflection and self-development opportunities. — Senior HR Executive, GoldBell Group
• Insightful and allow us to improve ourselves by equipping us with the necessary skills to work with fellow colleagues. — Manager, MOHH
• Very knowledgeable and provided very good examples to improve my EQ. — Senior Engineer, Comfort Delgro
• The facilitator was well informed and knowledgeable in his area of work. — Senior Manager, Global Medical Global
• Awesome and informative. — Manager, Pan Asia Logistics
• Very enlightening indeed. — Manager, ST Telemedia
• The course materials are fun with an interesting presentation on EQ, and our trainer is great. — Manager, ARA Investment
• The class facilitator was very experienced and very interactive. — HR Manager, Pacific Radiance
• The trainer’s years of personal experience and knowledge of emotional intelligence is awesome. — Senior Manager, MOHH
• Everyone should attend EQ course to better understand themselves, learn how to adapt and improve the workplace climate. — Senior Pharmacist, Farrer Park Hospital