Discovering EQ at Workplace (WSQ)
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Discovering EQ at Workplace (WSQ)

Discovering EQ at Workplace (WSQ, Level 4)


Being successful in today’s workplace depends significantly on your ability to understand and effectively manage emotions in both yourself and others. Whether you are aware of them or not, emotions are interweaved with everything you think, say, and do each day on the job and throughout your life.


While IQ and technical competence will always define who can assume a given role in the workplace, such competencies rarely, if ever, predict who will emerge as a “star performer.”


EQ predicts work performance across a range of occupations and becomes more predictive of performance. With this being the case, emotional intelligence (EQ) has become the “New Yardstick” by which employees, managers and leaders are measured. The good news is that EQ can be readily learned and developed.


This course helps you learn EQ quickly and effectively apply the skills in your workplace to enhance personal effectiveness.

Features & Design

  • Assess own level of Emotional Intelligence in one’s dealings and relationships with others in a business context and its effects on achieving organizational goals and objectives.
  • Examine own strengths and weaknesses to develop own Emotional Intelligence to work effectively with others in a business context to achieve organizational goals and objectives.
  • Assess the environment’s emotional climate, recognize individuals’ emotional strengths and weaknesses, and exercise flexibility and adaptability in dealing with them.
  • Manage own emotions and maintain composure, self-confidence, resilience when dealing with challenges and setbacks.
  • Demonstrate empathy by acknowledging individuals’ feelings and perspectives in a business context, taking into consideration their culture, background and needs.
  • Apply Emotional Intelligence to guide one’s thinking and actions, influence and persuade others to achieve a win-win outcome.
  • Uphold integrity in all business dealings and take responsibility for what has been committed to others that are in alignment with organizational goals.
  • Build bonds by nurturing instrumental relationships with others in a business context.

Benefits & Outcome

  • Differences between IQ and EQ, and how they complement each other at the workplace
  • Importance of emotional intelligence as an individual contributor, and especially being a manager or team leader
  • Competencies such as self-awareness, self-management, social awareness, and relationship management relating to Emotional Intelligence
  • Know the types of assessment tools and methods used to assess self and others’ emotional intelligence
  • How to develop your own emotional intelligence via a 6-month action journey
  • Ways that different cultures and backgrounds of others affect one’s emotions in your workplace
  • Benefits of applying Emotional Intelligence in a business context to achieve business goals and objectives
  • Return on Investment (ROI)

Action Plan

We have designed an e-learning portal to help you continue learning after the course completion. This is supported by videos and lessons designed to help you develop your emotional intelligence skills. The action plan will help you to focus your efforts more effectively as you explore, learn and apply the emotional intelligence strategies at your workplace. The action plan reinforce participant’s learning and development to justify your Return on Investment.


This 2-day course is facilitated onsite or virtually through a TalentSmart expert facilitator. It will be conducted through interactive activities, group discussions, case studies and online EQ assessment.

Who Should Attend

This course is suitable for all levels who wish to effectively manage one’s own Emotional Intelligence in dealing with others. Attendee must be able to understand, speak, read and write English at level 4 of the Employability Workforce Skills and Qualification Workplace Literacy.

What’s Included

These complimentary resources are specially designed and created to help you develop your EQ skills even after completing the course.


  • Free EQ 2.0 Book (written by psychologist’s Drs. Travis Bradberry, Jean Greaves)
  • Free EQ Self-Appraisal: Online Pre-work
  • Free EQ Action Plan (supported by licensed Hollywood movies)
  • Free eLearning Portal (exclusively designed for our participants)
  • Free Monthly EQ Newsletters
  • Free Mobile EQ App (support Android & iPhone)
  • Free EQ Self-Appraisal Retest: Online Post-work
  • Free Technical and Learning Support

Course Information

This is a government project funded by SkillsFuture Singapore. All Singapore citizens and permanent residents are entitled to funding up to 90% of the full course fee. Compare Us with other training providers.


Course Title 1: Discovering EQ @ Workplace (In-person)

Course Code: CRS-Q-0026523-ES

Course Validity Period: 28 Nov 2014 – 12 Mar 2023

Course Duration: 16-hours

Course Fee: $695.00 each (before funding) Click to View Funding

Course Competency: Level 4



Course Title 2: Discovering EQ at Workplace (Synchronous e-learning)

Course Code: CRS-Q-0041449-ES

Course Validity Period: 01 Oct 2020 – 30 Sep 2022

Course Duration: 16-hours

Course Fee: $695.00 each (before funding). Click to View Funding

Course Competency: Level 4



Course Fee Funding: Read More

Course Fee Invoice: View Sample

SFC Claimable Amount Invoices: View Sample

Registration Process: Read More

SFC Funding for Individuals

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skills Future Credit website  to choose from the courses available on the Skills Future Credit (training exchange) course directory.


There are no discounts, special pricing, gifts, and freebies for WSQ courses funded by SkillsFuture Singapore (SSG). SSG strictly regulates WSQ courses distributed by authorized training provider. For more information, contact SkillsFuture Singapore.

Some Participants Feedback

  • Very useful to learn more about one’s self. You may not know those things till you come to the course. — Physician, TTSH
  • It puts a clear focus on defining what EQ exactly is and provides a structured way for me to practice my EQ skills. Senior Executive, NAFA
  • Insightful and allow us to improve ourselves by equipping us with the necessary skills to work with fellow colleagues. — Manager, Eu Yan Sung
  • It raises my level of understanding in emotions, how it affects others, and how it can be applied at the workplace. Manager, SBF
  • Very interesting course, will be able to know EQ better and how to use them in the workplace. Senior Staff Nurse, CGH
  • Great learning experience and worth your 2 days away from the office with this WSQ course. — Director, MOHH
  • I have no doubt that this is one of the most professionally designed WSQ EQ course. — HR Manager, AXA
  • A ‘must attend’ workshop. — Senior Radiologist, Farrer Park Hospital
  • Creates a lot of Self-Awareness. Able to address all EQ questions knowledgeably. — Trainer, Singapore Airlines
  • I learned to manage myself and build a good social relationship. — Lecturer, Singapore Polytechnic
  • I will recommend my Human Resources to send more people to the course. — IT Director, Jurong Port
  • Very engaging, can relate to the workplace, give real-life examples. — HR Manager, EMAS Offshore
  • I already see the great value this particular program can help bring to an individual. — HR Manager, Raffles Hospital
  • Lots of self-reflection and self-development opportunities. — Senior HR Executive, GoldBell Group
  • Very knowledgeable and provided very good examples to improve my EQ. — Senior Engineer, Comfort Delgro
  • The facilitator was well informed and knowledgeable in his area of work. — Senior Manager, Global Medical Global
  • Awesome and informative course. — Manager, Pan Asia Logistics
  • Very enlightening indeed. — Manager, ST Telemedia
  • The course materials are fun with an interesting presentation on EQ, and our trainer is great. — Manager, ARA Investment
  • The class facilitator was very experienced and very interactive. — HR Manager, Pacific Radiance
  • The trainer’s years of personal experience and knowledge of emotional intelligence is awesome. — Senior Manager, MOHH
  • Everyone should attend this EQ course to better understand themselves, learn how to adapt and improve the workplace climate. — Senior Pharmacist, Farrer Park Hospital
Over 1,000 people including HODs and physicians have completed this course. Call now!